Legacy Ottoman Hotel

Amazingly well place for exploring the old city. Nice staff, good service and a phenomenal view. The outer areas of the hotel are beautyfull. The rooms are tidy but could use a make over. The breakfast is not as international, as I would expect in a five star hotel, but maybe that is just Turkey.

Unfortunately, the service is not good, the cleanliness is not clean, and the furniture is old. They only cleaned our room at 8:30 PM! Even though I requested cleaning more than once, they say we have pressure!! If you have pressure, increase the staff; what does it have to do with me if you have it?

Everything is excellent from the location, reception, treatment, cleanliness, room size, quietness, and comfort.

The outside look is amazing but inside it’s outdated. Parking is a nightmare in the area. Breakfast selection is not good quality, they serve tea in water cups. Overpriced considering other 5 star hotels in Istanbul. Everything is very old school, they don’t take your credit card for provision, instead asking for $100 cash. Because everything is so old school and parking debacle the check out is about 30 to 45 minutes wait.

I’m sorry but no way is this a five star hotel. Very mixed service, dubious cleaning, room very. basic with the bare minimum. Gloomy and drab. Only redeeming feature is its location.

The hotel was nicely located and in general was well kept. We had a few problems at check in. My friend had booked a twin room but when we checked in they said they only had a king, because they were fully booked. Which didn’t make a whole lot of sense as we were one of those people that had booked so a twin room should have been reserved. The king room they put her in was an accessible room with a wet room for a bathroom. The seat underneath for showering was very mouldy and when showering it flooded the bathroom making anything left on the floor wet even if it wasn’t near it. The room I was given was pleasant, but the key card continuously failed so had to keep going back down to the room which was inconvenient. After a few times of this happening and me arguing with the staff only then they said they have a problem with the system and I should come to the front desk each time to reactivate. I really don’t expect this from a 5 star hotel. Housekeeping was also a hit inconsistent. They would sometimes come in and sometimes not. When they did come in they might make the bed and fold towels but then not empty bins. Or take away the hand towel without replacing it. It was very confusing.